OkadaPlay Terms and Conditions — Know Your Rights and Responsibilities

By accessing, registering for, or using any part of the OkadaPlay platform — whether through the website at okadaplay.xyz or any related mobile interface — you are confirming that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

These Terms constitute a legally binding agreement between you (the player) and OkadaPlay. If you do not agree with any part of these Terms, please do not use the platform. Continued use of OkadaPlay services after any revision to these Terms constitutes acceptance of the updated version.

OkadaPlay reserves the right to update these Terms at any time. We will notify registered players of material changes via email or platform notification. The current version of the Terms is always available on this page and supersedes all previous versions.

To open and maintain an OkadaPlay account, you must meet all of the following eligibility criteria at all times:

• You must be at least 18 years of age. OkadaPlay strictly prohibits access by minors and complies fully with PAGCOR's age verification requirements.
• You must be physically located in a jurisdiction where online gaming is legal and where access to OkadaPlay is permitted.
• You must be acting on your own behalf — not as an agent, representative, or employee of another person for gaming purposes.
• You must not be subject to any self-exclusion order or voluntary exclusion from gambling that covers OkadaPlay or PAGCOR-licensed platforms.
• You must be able to enter into legally binding contracts under the laws of the Republic of the Philippines.

OkadaPlay reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documents within a reasonable timeframe may result in account suspension.

Each eligible person may hold only one OkadaPlay account. Creating multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in all accounts being suspended and balances forfeited.

When registering, you agree to provide accurate, current, and complete information. This includes your legal full name, date of birth, mobile number, and email address. Providing false or misleading registration information is a violation of these Terms.

• You are responsible for maintaining the confidentiality of your OkadaPlay login credentials.
• You must notify OkadaPlay immediately if you suspect unauthorised access to your account.
• OkadaPlay will never ask for your password via email, SMS, or live chat.
• You are responsible for all activity that occurs through your account, whether authorised by you or not, except where OkadaPlay is directly at fault.

OkadaPlay may require Know Your Customer (KYC) verification before processing withdrawals or when account activity triggers review thresholds under PAGCOR Anti-Money Laundering obligations. Required documents typically include a government-issued photo ID and proof of payment method ownership.

OkadaPlay accepts deposits via Philippine-based payment methods including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard bank cards. All deposits are processed in Philippine Peso (₱).

• The minimum deposit amount at OkadaPlay is ₱100. Maximum deposit limits may vary by payment method.
• Funds deposited to your OkadaPlay wallet are held specifically for gaming purposes on the platform.
• OkadaPlay does not charge deposit fees, but your payment provider may impose transaction fees which are outside OkadaPlay's control.
• All deposits must originate from a payment account that is registered in your name. Third-party deposits are not permitted.
• OkadaPlay reserves the right to reject deposits or request verification of deposit source under PAGCOR AML obligations.

OkadaPlay aims to process withdrawal requests within 30 minutes for standard amounts to verified GCash and Maya accounts. Processing times for bank transfers may vary depending on the receiving bank's processing schedule.

• Withdrawals are processed to the same payment method used for the original deposit wherever possible.
• The withdrawal account name must exactly match the name on your OkadaPlay account. Mismatches will delay or reject the withdrawal pending verification.
• OkadaPlay may require KYC document verification before processing a player's first withdrawal or withdrawals above specified thresholds.
• Bonus funds that have not completed the required wagering turnover cannot be withdrawn. Only cleared winnings from completed wagering requirements are eligible for withdrawal.
• OkadaPlay reserves the right to withhold withdrawals and request documentation if unusual transaction patterns are detected, in compliance with PAGCOR AML requirements.
• Withdrawals requested within 24 hours of a deposit with no intervening wagering activity may be subject to an administration review.

OkadaPlay offers various bonuses and promotions to registered players, including welcome bonuses, reload bonuses, cashback offers, and the Refer a Friend programme. All bonuses are subject to the specific terms of each promotion as well as the general bonus conditions set out here.

• Wagering requirements: All bonus amounts must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The wagering requirement multiplier for each bonus is stated on the relevant promotion page.
• Game contributions: Not all games contribute equally to wagering requirements. Live baccarat, live roulette, and live blackjack typically contribute at a lower rate than slot games. Check the specific bonus terms for contribution rates.
• Expiry: Bonuses that are not claimed within the stated validity period will expire automatically. Uncompleted wagering requirements will result in forfeiture of the bonus and any associated winnings.
• One bonus at a time: Only one bonus can be active in your OkadaPlay account at a time unless otherwise stated by a specific promotion.
• Abuse prevention: OkadaPlay monitors betting patterns for evidence of bonus abuse, including low-risk hedging strategies designed to clear wagering requirements without genuine risk. Such activity will result in bonus forfeiture and may trigger account review.

All casino games available at OkadaPlay — including live baccarat, blackjack, roulette, Dragon Tiger, Sic Bo, fishing games, pusoy, and game show titles — are subject to the specific rules of each individual game as displayed within the game interface.

General gaming rules applicable across the OkadaPlay platform:

• OkadaPlay's casino game outcomes for RNG (software) games are produced by certified random number generators that are independently tested for fairness.
• Live dealer game outcomes are determined by real physical cards, dice, and equipment operated by professional dealers on camera. OkadaPlay does not influence live game outcomes in any way.
• In the event of a technical malfunction or disconnection during a game, OkadaPlay will endeavour to reconstruct the game state and settle the bet fairly based on available data. Where this is not possible, the stake will be refunded.
• Bets placed after the designated betting window has closed will be voided and stakes returned.
• OkadaPlay reserves the right to void any bet placed in error due to clearly incorrect odds, pricing, or game configuration, and will refund the stake in such cases.

OkadaPlay's sportsbook covers PBA, NBA, FIBA, boxing, basketball, and other sports markets. The following rules apply to all sports betting activity on the platform:

• Bet acceptance: Bets are accepted at the odds displayed at the time of placement. OkadaPlay reserves the right to decline or limit bets at its discretion.
• Settlement: OkadaPlay settles sports bets based on the official result as declared by the relevant governing body. For PBA games, settlement follows official PBA statistics. For NBA games, official NBA box scores are used.
• Suspended markets: Markets may be temporarily suspended due to live events, injury news, or other factors. Bets placed on suspended markets before suspension will stand; bets placed after suspension are void.
• Void bets: A bet may be voided if an event is cancelled, postponed beyond 48 hours, or if it is determined that odds were set incorrectly due to a manifest error. Voided bet stakes are returned to the player's OkadaPlay wallet.
• Live betting: Live in-game odds change in real time. OkadaPlay is not responsible for internet connection delays that cause a player to submit a bet at different odds than displayed. Bets are confirmed at the odds at the moment of server-side acceptance.
• Maximum payout: Single-event maximum payouts and accumulator maximum payouts apply. These limits are displayed in the betting interface.

The following activities are strictly prohibited on the OkadaPlay platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account or using another person's account
• Providing false, misleading, or incomplete registration information
• Attempting to access OkadaPlay services on behalf of a person who has been self-excluded or banned
• Using software, bots, scripts, or automation tools to gain an unfair advantage in any game or betting market
• Collusion with other players or with dealers in any game of chance
• Money laundering, including using OkadaPlay to process funds derived from illegal activity
• Exploiting software errors, technical glitches, or pricing mistakes — any winnings derived from such exploitation will be voided
• Engaging in any conduct that disrupts the experience of other players or the operation of the platform
• Attempting to reverse-engineer, hack, or otherwise interfere with OkadaPlay's systems or technology

OkadaPlay cooperates fully with Philippine law enforcement agencies and PAGCOR in investigations related to prohibited conduct, including AML and fraud investigations.

OkadaPlay reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Suspicion of fraudulent activity, money laundering, or identity fraud
• Failure to provide KYC documentation within the requested timeframe
• Account inactivity for a period exceeding 12 consecutive months
• Self-exclusion requests submitted by the account holder
• Direction from PAGCOR or a relevant Philippine government authority

Upon account closure, OkadaPlay will return any verified real-money balance (excluding bonus funds and wagering-incomplete amounts) to the account holder's verified payment method, subject to completion of any outstanding verification requirements. This process may take up to 10 business days.

Players who wish to voluntarily close their OkadaPlay account may do so by contacting customer support at support@okadaplay.xyz. Voluntary closure requests are typically processed within 2 business days.

OkadaPlay is committed to promoting responsible gaming across all aspects of the platform. We believe gaming should be an enjoyable form of entertainment — not a source of financial or personal distress.

OkadaPlay provides the following responsible gaming tools to all registered players:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your OkadaPlay account to control spending.
• Session time reminders: Configure notifications that alert you when you've been active on the platform for a specified duration.
• Self-exclusion: Request temporary (30-day to 6-month) or permanent self-exclusion from OkadaPlay. Once active, self-exclusion cannot be reversed during the specified period.
• Reality checks: Periodic pop-up reminders during gaming sessions displaying session duration and net win/loss.

For professional support with problem gambling, Filipino players can contact the National Council on Problem Gambling Philippines or seek assistance through your local barangay health centre. OkadaPlay's support team can facilitate referrals. Visit our Responsible Gaming page for more information and resources.

All content, software, design, trademarks, logos, graphics, and materials on the OkadaPlay platform are the property of OkadaPlay or its licensed content providers and are protected by applicable intellectual property laws in the Philippines and internationally.

• You may not copy, reproduce, distribute, publish, or create derivative works from any OkadaPlay content without express written permission.
• The OkadaPlay name, logo, and associated branding are registered trademarks. Unauthorised use is prohibited.
• Game content provided by third-party game developers remains the intellectual property of those developers and is licensed to OkadaPlay for display on the platform.

To the fullest extent permitted by Philippine law, OkadaPlay's total liability to any player for any cause of action shall not exceed the amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

OkadaPlay shall not be liable for:

• Loss of profits, revenue, data, or goodwill arising from use or inability to use the platform
• Service interruptions resulting from force majeure events, including but not limited to natural disasters, typhoons, government actions, or telecommunications failures
• Technical malfunctions caused by third-party systems, internet service providers, or device issues outside OkadaPlay's direct control
• Any consequential, indirect, or punitive damages arising from your use of OkadaPlay

Nothing in these Terms limits OkadaPlay's liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded under Philippine consumer protection legislation.

OkadaPlay collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. By registering at OkadaPlay, you consent to the collection and processing of your personal data as described in our Privacy Policy.

• OkadaPlay collects personal data for account management, identity verification, fraud prevention, and compliance with PAGCOR and AML requirements.
• Player data is not sold to third parties for marketing purposes.
• OkadaPlay may share data with PAGCOR, Philippine law enforcement, and authorised payment processors as required by law or for the operation of your account.
• You have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory retention obligations.

For the full details of how OkadaPlay handles your personal information, please review our Privacy Policy.

OkadaPlay may update or modify these Terms and Conditions at any time. We will provide advance notice of material changes to registered players via:

• Email notification to the address registered with your OkadaPlay account
• A prominent notification displayed within the platform on your next login
• Publication of the updated Terms on this page with a revised effective date

Continued use of OkadaPlay after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should cease using the platform and may request account closure by contacting our support team.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) regulations apply to all gaming activities conducted through the OkadaPlay platform.

Any dispute arising from or in connection with these Terms that cannot be resolved through OkadaPlay's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If you have questions about these Terms and Conditions, need clarification on any policy, or wish to submit a formal complaint, please contact OkadaPlay through the following channels:

• Email: support@okadaplay.xyz
• Live Chat: Available 24/7 within the OkadaPlay platform (login required)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year

OkadaPlay aims to respond to all formal written complaints within 5 business days. For urgent account issues, live chat support is the fastest channel and typically achieves first response within 2 minutes.

For responsible gaming support, please visit our Responsible Gaming page for tools, guidance, and referral resources available to Filipino players.